REFUND POLICYREFUNDPOLICY

1. General Policy

Axro Technologies is committed to providing reliable game server hosting. Because hosting is a service that consumes resources the moment it is provisioned, refunds are subject to the terms outlined below.

This Refund Policy forms part of our Terms of Service and applies to all hosting plans.

2. Refund Window

New customers may request a full refund for their first hosting purchase within 72 hours of payment, provided:

• The refund request is submitted within 72 hours of the initial purchase.
• The request is for the first billing cycle of a plan, not a renewal.
• The service has not been used in a way that materially consumes resources (for example, sustained large-world generation or heavy plugin activity).

If a refund is approved, your server will be terminated and all associated data will be permanently deleted.

3. Eligible Refunds

Refund requests may also be considered if:

• A duplicate payment was made.
• A purchased service cannot be provisioned by Axro Technologies.
• A technical issue on our end prevents delivery and cannot be resolved.

Refund approval is at the sole discretion of Axro Technologies.

4. Non-Refundable Services

The following are non-refundable:

• Renewal payments for any hosting plan
• Hosting plans after the 72-hour refund window has passed
• Upgrades or add-ons already consumed
• Domain registrations
• SSL certificates
• Third-party software licenses
• Backup restore or migration requests performed on your behalf
• One-time setup or migration fees, where disclosed at purchase

5. Prorated Refunds and Downgrades

If you cancel a plan mid-cycle, the service remains active until the end of the paid period.

We do not generally issue partial refunds for unused days of a canceled period.

Plan downgrades take effect at the next billing cycle, and the difference in price is not refunded.

Axro Technologies may, at its sole discretion, approve a prorated refund in exceptional circumstances.

6. Cancellation

You may cancel your hosting plan at any time by contacting our support team or through the control panel where available.

Cancellation stops future billing but does not automatically entitle you to a refund for the current paid period.

Upon cancellation, your server and associated data may be permanently deleted after a short retention period.

7. Chargebacks

Customers agree to contact Axro Technologies before initiating a payment dispute or chargeback.

Fraudulent or unjustified chargebacks may result in:

• Immediate service suspension
• Account termination
• Permanent refusal of future services
• Collection of unpaid balances where permitted by law

8. Refund Processing

Approved refunds are generally processed within 5-10 business days, depending on the payment provider.

Axro Technologies cannot control processing times imposed by banks or payment processors.

9. Exceptions

Axro Technologies reserves the right to approve partial or full refunds on a case-by-case basis when exceptional circumstances exist.

10. Contact

To request a refund, please contact Axro Technologies through our official support channels and include your order details and reason for the request.