PRIVACY POLICY
How Axro Technologies collects, uses, and protects your personal information and game server data.
Last Updated: August 5, 2026
1. Introduction
This Privacy Policy explains how Axro Technologies ("Axro", "we", "our", or "us") collects, uses, and protects personal information and server data when you use our hosting website, control panel, or services.
By using our services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We may collect the following categories of information:
Account Information
Information you provide when creating an account or purchasing a hosting plan, including:
- Email address
- Username
- Password (stored in an encrypted form)
- Purchase history and plan details
Billing Information
Payment transactions are processed by our payment providers. We do not store full card numbers or complete payment credentials on our own servers.
Server Data
When you run a game server with us, we process the data required to operate it, including:
- Server files, worlds, configurations, and plugin data
- Server IP address and port
- Console output and server logs
- Player activity records generated by the server software
Console and server logs may capture in-game commands or chat messages sent by players. This data is used to operate and troubleshoot your server and is accessible through the control panel.
Control Panel Activity
We may record actions you perform in the Pterodactyl control panel, such as starting, stopping, reinstalling, or backing up your server, for operational and security purposes.
Usage Data
When you visit our website, we may collect standard analytics data such as pages visited, browser and device type, general location, and referral source.
3. How We Use Your Information
We use your information to:
- Provision, operate, and manage your hosting server
- Process payments and renewals
- Provide technical support and respond to inquiries
- Ensure the security of our infrastructure and prevent abuse
- Communicate important service and billing updates
- Improve our website, services, and control panel
4. Cookies
We use cookies and similar technologies to keep you signed in to your account and control panel, remember your preferences, and understand how our website is used.
For full details, please see our Cookie Policy.
5. Public and Player Data
If you run a game server, your server IP address and port are made public so that players can connect.
Game servers are public environments — content and communications that take place on your server, such as in-game chat, are visible to its players and are not controlled by Axro Technologies.
You are responsible for configuring your server (for example, with whitelists, permissions, and moderation tools) in line with how you want player data handled.
6. Data Sharing
Axro Technologies does not sell your personal information.
We may share information only when necessary with trusted third parties, including:
- Payment processors
- DDoS mitigation providers
- Cloud or dedicated hosting providers that operate our infrastructure
- Analytics providers
- Legal authorities when required by law
These providers may process information only as necessary to provide their services.
7. Data Retention
We retain personal and server data only for as long as necessary to:
- Provide our hosting services
- Maintain backups
- Fulfill legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When an account is canceled or terminated, server files and associated data may be permanently deleted after a short retention period. Backups may be retained briefly after termination before deletion.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal data where applicable
To exercise these rights, please contact us using our official support channels.
10. Third-Party Services
Our services integrate with or rely on third-party platforms such as:
- Payment providers
- The Pterodactyl control panel software
- Cloud or dedicated infrastructure providers
- DDoS mitigation services
These services operate under their own privacy policies. Axro Technologies is not responsible for the privacy practices of third-party websites or services.
11. Children's Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. International Data Transfers
Your information may be processed or stored in countries other than your own where our service providers operate.
Where applicable, we take reasonable measures to ensure your information remains protected during such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through our website, email, or other appropriate methods where practical.
The updated version will become effective on the date shown at the top of this document.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Axro Technologies through our official support channels.
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
